Frequently Asked Questions

Most frequent questions and answers

The stores are open to the public. Whether you’re a contractor, a DIY specialist, a thrift-store lover or an eco-friendly shopper, we welcome you all to shop with us and save.

No, all of our products are donations from companies or private donors.

Yes and no, most of our furniture is secondhand, but we receive a lot of new merchandise every day.

Yes, you can often find the same products at both of our stores, since we receive large quantities of products from companies and our corporate sponsors. We do also receive individual donations, so you also can find unique, one-of-a-kind items at each location.

No, unfortunately we cannot. We operate on a first come, first served basis.

All sales are final. There are no refunds or exchanges. However, for appliances we do accept returns for store credit only within 10 days with proof of purchase. Please speak to an associate for more details.

We accept cash, debit, Visa and Mastercard.

Les Magasin Habitat pour l’humanité collects donations according to the list of accepted items (for full list click here). Employees are not allowed to enter the houses. All items must be placed outside. The donor must send his request via the Donation Form.

We schedule all of our deliveries and pick-ups during our regular store operating hours:

Monday 9:00am to 5:00pm
Tuesday 9:00am to 5:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 6:00pm
Friday 9:00am to 6:00pm
Saturday 10:00am to 4:00pm
Sunday N/A

Our delivery and pick-up fees start at $50, and can vary based on your location. Please call our stores for more details.

Still have some questions?

Don't see your question answered in this section? Click below to send us a message through our Contact Form. We would be happy to assist you.